Frequently Asked Questions

We serve the greater Los Angeles Area encompassing five counties in southern California extending from Ventura County in the west to San Bernardino County and Riverside County in the east, with Los Angeles County in the center and Orange County to the southeast. 

*** Travel fees may apply for any location 25 miles outside of Los Angeles & Orange County *** 

In order to give each child the attention they deserve and be able to complete all of our fun activities, we suggest that you have up to 10-15 children per performer. If you plan on having more than 15 children, we recommend adding another character/performer or host. Please give us an accurate assessment of the amount of children expected at your party so we can plan and ensure completion of all activities, bring the correct amount of supplies and the right size audio equipment.

We suggest scheduling the performer to appear at least 30 minutes to an hour after your party STARTS, this way all the guests have the time to arrive and can enjoy the performance. Please urge your guests to arrive on time.  It is very important that we begin on time so that we can keep an on-time schedule for the other parties that may be scheduled that same day. We also recommend that you have the cake ceremony 15 min before the  Performer leaves for great photo & video opportunities with them. 

You are not required to tip our performers, but it is greatly appreciated! If you do feel our performer is deserving of a tip, the amount is completely up to you. We recommend a standard gratuity based on the total party amount of 15% to 20% at your discretion. 

While we CAN guarantee your character selection,  we cannot guarantee cast members. Our cast members are assigned to certain characters and we also arrange their schedules weeks in advance based on their availability. If you request a specific cast member, we will do our best to try to accommodate you, but again, it is NOT a guarantee.

Your deposit secures your desired date and time. In the event you have to cancel less than 7 days before the event, we will retain your deposit and gladly work with you to find an alternate party date (based on availability).  Alternate party dates must be scheduled within a one year period.

Our cast members are extremely reliable and we make EVERY EFFORT to arrive at your party on time and ready to perform. *** We have never had a NO SHOW *** but If, in some rare circumstance, a weather event, car accident, extreme illness or other Act of God prevents them from appearing, you will be given a full refund and we will work with you to arrange another appearance FREE OF CHARGE. We take our jobs very very very seriously and know how important your child’s dreams and your expectations are!

Yes…Fairytales & Heroes Entertainment is a fully insured company.  In addition, our performers will do everything in their power to ensure that your home and guests are treated with the utmost care and respect.